Terms & Privacy

Terms and conditions

When you access this website or use it to obtain legal advice the following terms and conditions apply. If you do not agree with these terms and conditions or if you are under 18 years of age please do not use this website.

1.      Since your instructions have not been given to the solicitors at a face to face meeting, and by telephoning or submitting e-mail or telephone instructions to the solicitors you are confirming that you accept and understand these Terms of Business.

2.      Refunds – if you have requested our fixed fee legal advice but we determine that this service is not appropriate or relevant, we will advise you accordingly and refund any charges

3.      Cancellation – under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract but this must be done prior to receiving our legal advice

4.      If you use this website to instruct the solicitors to provide legal advice for you and they confirm those instructions, a solicitor - client relationship will exist between you subject to the protection afforded by the rules of the Law Society of England and Wales. Such a relationship will not exist until we confirm that we accept your instructions. We are under no obligation to accept your instructions.

5.      The legal fees quoted on this site relate to telephone legal advice only. They do not apply to additional legal work that may be required.

6.      The services available through this website are only available for customers within England and Wales.

7.      Your use of this site and this Agreement is subject to the laws of England and Wales.

8.      Any queries or complaints relating to this website should be addressed to Managing Partner, Q&A Law Advice Line, 45 Darkes Lane, Potters Bar, Hertfordshire, EN6 1BJ

Use of data

Your information will be held on computer-based databases and in paper files. We use the data primarily to provide you with legal advice and complete transactions on your behalf. We analyse and assess your data to maintain and develop our relationship with you. Your data will be kept for a minimum of 10 years in compliance with the Law Society guidelines.

Confidentiality

We are bound by our professional code of conduct which stipulates that there is a strict client/solicitor privilege and any information received regarding your matter is held strictly private and confidential.

We endeavor to use the height of security available to us in order to protect your personal information. 

Any personal details that we hold about you are held in strict confidence. We do not sell or give your details to any third parties without your prior consent. From time to time we may wish to keep you informed about any products that we feel may be of interest to you however should you prefer not to receive such material then please let us know.

Website Disclaimer

Q & A Law Solicitors gives no warranty of any kind, implied, expressed or statutory and makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website. You acknowledge that any reliance on material found on this website will be at your own risk. Q & A Law Solicitors expressly disclaims liability for any interruptions, restrictions or delays of this website. Access to the site may be interrupted, restricted or delayed at any time for any reason. You may be offered a number of automatic links to other websites which may interest you. Q & A Law Solicitors has no control over third party websites accessible via links included on this website and therefore accepts no responsibility for or liability in respect of the content of those websites. You acknowledge that use of any automatic links to these websites is entirely at your own risk

Whilst Q & A Law Solicitors takes all reasonable steps to ensure the protection of personal information obtained by us, we cannot guarantee the security of any information sent to us on-line as the internet is not a secure medium and should not be used to send confidential or sensitive information.

Q & A LAW SOLICITORS HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY WHATSOEVER (INCLUDING LIABILITY FOR CONSEQUENTIAL, LOSS OR LOSS OF PROFIT) HOWSOEVER  ARISING FROM THE USE OF INFORMATION CONTAINED ON THIS WEBSITE WHETHER DUE TO INACCURACY, ERROR, OMISSION OR ANY OTHER CAUSE AND WHETHER ON THE PART OF Q & A LAW SOLICITORS OR ITS SERVANTS, AGENTS OR ANY OTHER PERSON.

Copyright Notice

Copyright subsisting in the contents of this website, including without limitation all trade marks, text, graphics and information, is owned by Q & A Law Solicitors, save where expressly stated. Copying or reproduction of the whole or any part of this website in any form, including electronic media, is expressly prohibited save that you may print or download to a local hard disk extracts for your own personal use, provided that you acknowledge www.qandalawconveyancing.co.uk  as the source of the material.

 

Privacy Policy

Q & A Law Solicitors is committed to ensuring that your privacy is protected. This privacy policy explains how Q & A Law Solicitors use the information collected about you, how you can instruct us if you prefer to limit the use of that information and procedures that Q & A Law Solicitors have in place to safeguard your privacy. The information Q & A Law Solicitors collect and how it is used.

Q & A Law Solicitors will collect information you supplied via this website, such information may include your name, postal address, e-mail address, telephone number; Q & A Law Solicitors gather confidentiality and will not be disclosed without your prior consent to any third party, other than to any employee or member of the firm for the purpose of providing you with the service you require, or to comply with any applicable laws or lawful government and/or regulatory requests. Where you have consented when providing us with your details, Q & A Law Solicitors may deliver to you information in which you are interested, for example you may have requested newsletters regarding an area of law you have a particular interest or details of other services or special offers we may from time to time promote. If you change your mind about receiving this information in the future, please let us know.

Information and Use of Cookies

Q & A Law Solicitors may gather information and statistics collectively about all visitors to this website which may include the use of cookies.  Cookies are small amounts of information which Q & A Law Solicitors store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the website. Cookies make it easier for you to log on to and use this website during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. If you do not wish to receive cookies in the future, please contact law@qandalaw.co.uk  Such information gathering will help us to improve this website. Such information disclosed to third parties will be in the aggregate form and will not involve individual names or identifying information.

How Q & A Law protect your information

The Internet is not a secure medium, however Q & A Law Solicitors has put in place various security procedures to protect your information including the instalment of firewalls to the computer system, limited employee access and system password protection.

Updating your details

If any of the information that you have provided to Q & A Law Solicitors changes, for example if you change your name or email address, please let us know the correct details by sending an email to law@qandalaw.co.uk.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. Any changes to the privacy policy will be posted on this page, and notices of those changes may be placed on other pages of the website, so that you may be aware of the information Q & A Law Solicitors collect and how it is used at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

How to contact Q & A Law Solicitors

Q & A Law Solicitors welcomes your views about this website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to law@qandalaw.co.uk.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.  However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.